EDS provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. EDS' core portfolio comprises information-technology, applications and business process services, as well as information-technology transformation services.

We support the world's leading companies and governments in 60 countries.

Responsibilities:

• This role is to provide back office functions to the Customer Services Office. It includes the Fulfillment of services relating to project administration and quoting procurement of hardware for EDS key clients.
• The establishment and maintenance of ongoing relationships between EDS and our customers.
• Successful Fulfillment of standard and non-standard procurement requests from all customers in a project and IMAC Space.
• Need to follow up closely with Vendors, Field Support and client’s to ensure the order fulfillment is completed.
• Understand and comply to client Service Level Agreement’s and ensure its met.
• Producing customer quotes for hardware and software items, support and maintenance, service offerings, supplementary charges and decommissioning credits.
• Raising Purchase Orders via the AEON tool.
• Receiving Service Requests from customers and logging them in the CAMS and SAP tool.
• Assigning Tasks to EDS Service Provider Groups via the CAMS and SAP tool.
• Collating charges to enable customer billing.

• Degree in any discipline
• Excellent English communication skills (both verbal and written)
• Excellent telephone etiquettes / manners
• Responsive to client’s needs
• Ability to consistently follow documented procedures (as well as contribute to procedural improvement and documentation).
• Work effectively in a team environment
• Pro-active approach to meeting deliverable deadline
• Required language(s): Bahasa Malaysia, English

For more information, please visit our website at http://www.eds.com